Support

With a current Maintenance and Support (M&S) agreement, you will receive:

  • Toll-free access to the XOS Support Line 800-490-7767
  • 24/7/365 access to XOS technical support
  • Guaranteed 30-minute response time on all support calls
  • Remote web-based support and troubleshooting
  • Extended software and hardware warranty
  • Free software updates
  • 24 Hour turnaround on replacement parts
  • Software add-on discounts
  • XOS Eagle Eye Monitoring Software
  • On-site emergency service for all calls escalated to the highest level
  • Prompt resolution of all incidents reported to any XOS representative

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“XOS Support really separates the company from its competition.”

University of Nebraska video coordinator Mike Nobler says that, in his experience, he has not seen many vendors capable of responding to requests 24 hours a day, let alone via phone access to a live expert.  Yet XOS Digital has consistently done so throughout the years.